FAQs

General Questions

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No. Discoloration—such as yellow, brown, or cloudy water—is often caused by sediment, air bubbles, or water sitting in pipes. These changes are usually mechanical, not dangerous. If water runs clear after a short time and has no strong odor, it’s typically safe. Avoid drinking water only while it’s visibly discolored, and resume normal use once it clears.

Overnight, water sits still inside pipes. When you turn on the tap in the morning, you’re often seeing water that has interacted with plumbing materials for several hours. This can affect taste, smell, or color briefly. Running cold water for 30–60 seconds usually brings in fresh water from the main and resolves the issue.

Start by checking how widespread the issue is. If only one faucet is affected, it’s usually a fixture issue. If your whole apartment or building sees the same change, it’s likely building plumbing. City issues typically affect many buildings at once and are often temporary. Asking neighbors is one of the fastest ways to get clarity.

Yes. Hot water usually comes from a building-level boiler or heater, not directly from the city supply. Because it sits longer and interacts with heating equipment, it often tastes or looks different. This is normal. Always use cold water for drinking and cooking, and judge overall water quality based on cold water after running it briefly.

It makes sense to ask for help if a change doesn’t clear, keeps returning, or is accompanied by strong odor, heavy particles, or pressure loss. Start with building management or a plumber if the issue seems local. Contact your water provider if many buildings are affected or if the issue is confirmed to be city-wide.